Frequently Asked Questions

Question 1

Is Restore right for me?

Accepted Answer

Restore therapies are designed for anyone seeking to optimize their health, recover faster, or perform better. Whether you're an athlete, entrepreneur, or simply interested in wellness, we have something for you. Book a free consultation to discuss your specific goals.

Question 2

Do I need a doctor's referral?

Accepted Answer

No referral is required. However, if you have specific health conditions or concerns, we recommend consulting with your doctor first. Our medical team will review your health history during your initial consultation.

Question 3

What should I expect on my first visit?

Accepted Answer

Your first visit includes a brief consultation with our wellness team to understand your goals, a tour of our facility, and your first therapy session. Most first visits take 45 minutes to an hour.

Question 4

Are there any side effects?

Accepted Answer

Most therapies have minimal side effects. Some people experience mild soreness after cryotherapy or slight nausea with IV therapy. Serious side effects are rare. Our staff will discuss potential effects before your session.

Question 5

What are your membership options?

Accepted Answer

We offer three membership tiers: Level Up ($170/mo, 8 credits), Elevate ($260/mo, 14 credits), and Core ($300/mo, 31 daily credits). Each credit can be used for core therapies or IV drips. Memberships include 30% off specialty services.

Question 6

Can I use my insurance?

Accepted Answer

We do not accept traditional insurance plans. However, some HSA (Health Savings Account) and FSA (Flexible Spending Account) plans have been used to cover our medical services. We recommend checking with your plan administrator to see if our treatments are eligible. We also offer flexible payment options and financing.

Question 7

Do you offer package deals?

Accepted Answer

Yes. Memberships provide significant savings compared to pay-per-session pricing. We also offer custom packages for groups or corporate wellness programs.

Question 8

Is there a cancellation fee?

Accepted Answer

Memberships can be cancelled anytime with no penalties. We ask for 24-hour notice for appointment cancellations to avoid a $25 cancellation fee.

Question 9

Are all therapies FDA-approved?

Accepted Answer

Yes. All equipment we use is FDA-cleared for their intended use. Our medical staff is licensed and trained on all equipment.

Question 10

Is cryotherapy safe?

Accepted Answer

Yes. Whole-body cryotherapy is FDA-cleared and widely used by professional athletes. Sessions are brief (2-3 minutes) to prevent tissue damage. Our staff monitors you throughout.

Question 11

Is IV therapy safe?

Accepted Answer

Yes. All IVs are administered by licensed nurses using sterile, medical-grade equipment. Serious complications are extremely rare. We follow strict safety protocols.

Question 12

What if I have a medical condition?

Accepted Answer

Please inform our staff of any medical conditions during your consultation. Some conditions may require doctor approval or modifications to your treatment plan. Your safety is our priority.

Question 13

How often should I do cryotherapy?

Accepted Answer

For athletic recovery, 2-3 times per week is ideal. For general wellness, 1-2 times per week. Start with 1-2 sessions to assess tolerance.

Question 14

How long do IV therapy effects last?

Accepted Answer

Most people feel effects for 2-4 weeks. Many do monthly infusions to maintain optimal levels. Frequency depends on your goals and lifestyle.

Question 15

Can I combine multiple therapies?

Accepted Answer

Absolutely. Many of our clients combine therapies for synergistic effects. For example, cryotherapy + red light therapy or IV drip + sauna. Our team can recommend combinations based on your goals.

Question 16

Are there any therapies I should avoid?

Accepted Answer

Some therapies have contraindications for specific conditions. For example, pregnant women should avoid certain therapies. We'll discuss this during your consultation.

Question 17

Which location should I visit?

Accepted Answer

We have three locations: Easton, Dublin, and Upper Arlington. Choose the one most convenient to you. All locations offer the same services and pricing.

Question 18

How do I book an appointment?

Accepted Answer

You can book online through our website, call us directly, or visit a location in person. First-time visitors can book a free 15-minute consultation.

Question 19

What if I need to reschedule?

Accepted Answer

You can reschedule online or by calling us. We ask for 24-hour notice to avoid a $25 cancellation fee.

Question 20

Do you offer corporate wellness programs?

Accepted Answer

Yes. We offer custom corporate packages for businesses interested in employee wellness. Contact us for details.

Getting Started